Forgotten Password

🔐 If you have forgotten the password to your account, below you will find the procedure to reset your password.

📧 I know my registration email and have access to it

➡️ In this case, you can reset your password at this link.

❌ I do not know my registration email or do not have access to it

🛠️ In this case, we can only assist you if you have made a payment on the account in the past or verified your account.

1. A payment has been made on the account: In this case, please send us a confirmation of the transaction to info@amateri.com, preferably a PDF document from your online banking, a screenshot, or a photo of the SMS message you received for the recharge, along with the phone number from which the payment was made.
2. I have a verified profile: In that case, please send us a request to info@amateri.com along with a copy of your identification document. The details on the document must match the information on your profile.

🚫 I have absolutely nothing

🙏 In this case, unfortunately, due to privacy and security reasons, we cannot provide you with any information. Please create a new account.