Reporting a webcam issue
đź“· If you are experiencing broadcasting problems, you can contact us using the contact form.
đź“ť To help you as best as possible, we need as much information as you can provide, especially:
- Where exactly the problem occurs (website, app, webcam, filter, etc.)
- Which browser you are using (e.g., Mozilla, Chrome, Safari)
- Which device you are using (PC, mobile, tablet, etc.)
- Whether this is the first time you have encountered this problem or if it has happened before
- A screenshot showing the issue
👇 Below are several tips that often help resolve the problem. Please try them:
- If you are using an incognito window, close both incognito and regular browser windows and restart your browser.
- Deactivate VPN if you are using one.
- Restart your computer or device.
- Disconnect your device from the internet, wait 10 seconds, and reconnect.
- Try a different browser.
- Try a different device.
- Deactivate your ad blocker (AdBlocker) if you use one.
- Try connecting to another network or switch to mobile data.
- Update the app if you are using it.
- Check your device permissions for microphone and camera access.
🙏 Thank you for your cooperation. Please remember to send all the above information for faster resolution of your request.