Reporting a webcam issue

📷 If you are experiencing broadcasting problems, you can contact us using the contact form.

📝 To help you as best as possible, we need as much information as you can provide, especially:

  • Where exactly the problem occurs (website, app, webcam, filter, etc.)
  • Which browser you are using (e.g., Mozilla, Chrome, Safari)
  • Which device you are using (PC, mobile, tablet, etc.)
  • Whether this is the first time you have encountered this problem or if it has happened before
  • A screenshot showing the issue

👇 Below are several tips that often help resolve the problem. Please try them:

  • If you are using an incognito window, close both incognito and regular browser windows and restart your browser.
  • Deactivate VPN if you are using one.
  • Restart your computer or device.
  • Disconnect your device from the internet, wait 10 seconds, and reconnect.
  • Try a different browser.
  • Try a different device.
  • Deactivate your ad blocker (AdBlocker) if you use one.
  • Try connecting to another network or switch to mobile data.
  • Update the app if you are using it.
  • Check your device permissions for microphone and camera access.

🙏 Thank you for your cooperation. Please remember to send all the above information for faster resolution of your request.

Reporting fraudulent activity and payment outside the credit system